I see alerts coming into alert central from my configured Orion source and being assigned to the proper group and user, but no email notifications are being sent. THe emails have been validated and are known to SAC, the SAC email account has all the necessary perms to receive and send emails but still no email notifications. Do I need to set up "On-Call" calendars in order to have email notifications go out from SAC? My understanding of the escalation policy is that if I set it to notify all members then anyone that is a member of,say Network Engineering, will get the alerts that are routed to Network Engineering. Currently that is not happening.
Any help would be great.