After installing Alert Central and passing the initial validation I noticed that AC kept throwing errors about being able to contact the person(s) in the on call group(s). After some reading this seems to be caused by email validation. AC sends the email, a user replies with the default content, and then nothing happens. If I login through webmail to the email account, AC is detecting and grabbing the email, so I assume the failure is happening on processing. Not only is validation not working, but when I configure an E-Mail source with the most simple routing rules such as "if email = my_email then assign to group Systems." It doesn't assign. Our email solution uses exchange, exposing POP to us for non-ms clients. How do I fix this to get the system running correctly?
We would really like to use this product in our environment to integrate with the other Orion products that we have already purchased. I know this is a "free" product at the moment, but what kind of support can we expect from Solarwinds regarding this product? What kind of bug fix timelines can we expect with this product? I would be wary to put this any further in our environment without some kind of commitment from SolarWinds.
-DK