All
Good day. I have been using Orion (with NPM and SAM) and recently incorporated the Alerts VM to grab and notify for network and system issues.
I am wondering if there would be a way to create a ticket in web help desk? The end result of a lot of this is a way we do not have to manage and monitor two places.
If an alert comes in for a low paper, paper jam or toner issue from our Print server - I would like to filter for this, direct it to WHD and direct it to a specific specialized tech.
Has any one done this? Let me know - Would love to see how we could tightly integrate Orion, Alerts and WHD to make it a well-rounded troubleshooting and remediation system (and be proactive too).
Thanks
Scott